Address: NO.98/2A1, OPP. SR WIN COMPANY, Somalapuram Road, Ambur, Bavaravuthampattadai, Tamil Nadu 653802
Email: info@almaasinternational.com
Phone: +91 90800 04510
1. General Information
1.1. At Almaas International, we are committed to providing you with high-quality products. If, for any reason, you are not satisfied with your purchase, this Return and Refund Policy explains your options for returns and refunds.
1.2. By placing an order on our Website, you agree to the terms of this Return and Refund Policy.
2. Eligibility for Returns
2.1. Our products are perishable food items, so we only accept returns under the following conditions:
- The product is damaged or defective upon arrival.
- The wrong product was delivered.
- The product is expired upon delivery.
2.2. To be eligible for a return, the item must be unused, in the original packaging, and in the same condition that you received it.
2.3. You must initiate the return process within [Within 24 hrs] of receiving your order.
3. Return Process
3.1. To initiate a return, please contact our customer service team at info@almaasinternational.com or +91 90800 04510 with your order number and details about the product you wish to return.
3.2. Our customer service team will guide you through the return process and provide instructions on how to send the product back to us.
3.3. Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
4. Refunds
4.1. If your return is approved, we will process your refund. The refund will be credited to your original method of payment within [7-10 business days].
4.2. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., wrong or defective product).
4.3. If your refund has not been received within the expected time frame, please contact your bank or credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at info@almaasinternational.com.
5. Exchanges
5.1. We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@almaasinternational.com.
5.2. The exchange process will follow the same steps as the return process outlined above.
6. Non-Returnable Items
6.1. Several types of goods are exempt from being returned, including:
- Perishable goods that have been opened or used.
- Products purchased on sale or with a discount.
6.2. Only regular-priced items may be refunded. Sale items are not eligible for refunds.
7. Damaged or Incorrect Products
7.1. If you receive a damaged or incorrect product, please contact us immediately at info@almaasinternational.com with your order number and photos of the damaged or incorrect item.
7.2. We will arrange for the return of the damaged or incorrect product at no cost to you and ensure a replacement or refund is processed promptly.
8. Gifts
8.1. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.
8.2. If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
9. Contact Information
If you have any questions or concerns regarding this Return and Refund Policy, please contact us at:
- Email: info@almaasinternational.com
- Phone: +91 90800 04510
- Address: NO.98/2A1, OPP. SR WIN COMPANY, Somalapuram Road, Ambur, Bavaravuthampattadai, Tamil Nadu 653802